RS Handcrafts believes in helping its Customers as much as possible and, has therefore, a liberal Cancellation policy. RS Handcrafts has friendly return and refund policy to ensure stress-free online purchase. We offer 100% Buyer protection system for our valued customers. We do not release your payment to the Seller (partner) till the time products are received by the Customer and he / she is satisfied with it. We are there to help the Customer before and after the purchase of the product. We ensure that our Refund / Return policy is adhered to in all the cases and is consistent.
How do I cancel an order on RS Handcrafts?
In an unfortunate event wherein, an Order placed with RS Handcrafts has to be cancelled, it is requested that the Cancellation is done within 24 hours of placing the Order.
For the Outright Cancellations by the Customer:
- If the Cancellation is done before the Product is shipped, the entire amount will be refunded.
- If the Cancellation is done after the Product is shipped:
- If the Product has been received, it will be eligible for replacement, only in cases where there are defects found with the Product.
Refunds will be made in the same mode that the payment is received within 10 working days from the date of Cancellation of the Order. In other cases, it will be made thru' Online transfer to your bank account.
Return / Replacement Policy
RS Handcrafts has a well defined Replacement Guarantee Policy. In case of complaints regarding the Product that comes with a warranty from the Manufacturer, the Customer may refer the issue to the concerned Manufacturer. He may also inform RS Handcrafts and adequate support would be provided regarding the same.